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Security Operations Center

Live operational telemetry
from the CloudRaider SOC

Real-time aggregate metrics from our managed SOC operations. Triage velocity, pattern learning, and analyst outcomes shown in one operational view.

CloudRaider sigil
Recent SOC Intel Escalating activity from APT29 (Cozy Bear) — device-code phishing campaign tracked by Microsoft as Storm-2372 continues to target enterprise M365 tenants. CloudRaider SOC has detected and contained attempts in customer and home environments. Read brief →

Alert Triage Funnel

Every alert passes through multiple layers of automated and human analysis before action is taken.

Signal vs. Noise

Our AI continuously learns what matters. The result: analysts focus only on real threats.

Security Source Coverage

Alerts ingested from every layer of the security stack, unified under one operational view.

Pattern Learning Engine

AI and analysts collaborate to build an ever-growing library of false-positive patterns, reducing noise automatically.

Pattern Library Growth

Investigation Outcomes

Every escalated alert receives a thorough investigation. Here is the breakdown of outcomes.

SLA Performance

Measured response times from production data. We promise what we deliver, not aspirational targets.

Critical (P1)
< 1 min
median acknowledgment
SLA: 15 min ack / 4 hr resolve
High (P2)
< 1 hr
median acknowledgment
SLA: 1 hr ack / 24 hr resolve
Medium (P3)
Within SLA
tracked to commitment
SLA: 4 hr ack / 48 hr resolve
Low (P4)
24 min
median resolution
SLA: 8 hr ack / 72 hr resolve
How CloudRaider Compares
 

Three reference points for every metric: what a typical SOC delivers, what a strong / best-practice SOC targets, and what CloudRaider actually measures from live production data. For time-based metrics, faster (shorter) is better; for rates, higher is better. CloudRaider figures are the real measured aggregate across all monitored customers.

Industry average Good / best-practice target CloudRaider (measured)
The Improvement Trajectory

Month by month, measured from production data. The earliest month is the platform's ramp-up — shown honestly, because the climb since is the point: automation, service levels, and speed all improved as the platform learned.

Benchmark Sources

    Definitions differ between sources and are not always directly comparable (e.g. industry "dwell time" measures intrusion-to-discovery, while CloudRaider's acknowledgment time measures alert-to-analyst). Each metric below states what is being measured. CloudRaider values are aggregate, measured figures from production data, refreshed continuously.

    Auto-Enrichment Pipeline
    User Profile Lookup Automatic
    IP Reputation Check Automatic
    Blast Radius Scan Automatic
    Prior Investigation Check Automatic
    What This Means

    Before an analyst sees an alert, our AI pipeline has already identified the user, checked the IP reputation, scanned for cross-customer impact, and pulled prior investigation history.

    Known false positives are auto-closed in seconds. True positives arrive on the analyst's screen with full context, ready for action, not research.

    Daily Alert Volume

    Alert ingest over the monitoring period. Spikes indicate active threat campaigns.

    Value Delivered

    Quantifying what automated SOC operations mean in real terms: time saved, cost avoided, and scale achieved.